How can we help?

From the Ring app, find Woye in the Ring Appstore and follow the steps to link your account. Ring will ask you to confirm what Woye may access, then you choose which cameras and doorbells Woye watches.

You can also start from Woye: Cameras, then Add camera, then Ring doorbell, and sign in with your Ring account. The requirements are on Woye for Ring.

In Woye, open each Ring camera under Cameras and choose Remove. You can also remove Woye’s access from your Ring account in the Ring app. Either way, we delete the Ring access token we held. Alerts and evidence already created from Ring footage follow your organisation’s retention setting, and you can delete them yourself.

Organisation admins can delete incidents and evidence in the app, remove cameras, and set how long footage and evidence are kept under Settings.

To close your account or delete your whole organisation, email us from the address on the account and we will confirm before anything is deleted. Cases you have placed on legal hold are kept until you lift the hold. The Privacy Policy has the details.

Woye lists cameras it can’t see on the Today page. Check the camera has power and network, that the site box is switched on, and that the recorder or Ring account it comes through is still online. If it still doesn’t come back, email us with the camera name and when it stopped.

Use Forgot password to get a reset link by email. If your organisation invited you, ask its admin to resend the invite. Still stuck? Email us from the address you sign in with.